How do I request maintenance?
The best way to request maintenance is to file a request via the tenant portal. This ties your request to your unit, allows you to attach photos, and it sends the request to everyone on our maintenance team so your request doesn’t slip through the cracks. If you don’t know how to access the portal, email: [email protected]
If it is an urgent situation where tenant safety or the integrity of the property is in immediate risk, please call our emergency line at 503-376-7234 x1. If we don’t catch your call before it goes to voicemail it is essential that you leave a message.
What qualifies as a maintenance emergency?
A maintenance emergency is anything related to the property that urgently puts
the property or your safety at risk. If a maintenance emergency occurs, call 503-
376-7234 x1. Examples of emergencies include (but are not limited to) flooding,
a vehicle crashing into the living space (it has actually happened before!),
explosion, fire, etc. If you encounter a fire at the property, call 911 before calling
Tenants are responsible for replacing batteries in smoke detectors. If you have a
detector that is chirping, the first step is to replace the battery (smoke detectors
use 9-volt batteries).
If your smoke detector is located on a vaulted ceiling and is too high for you to
reach, call the local fire department (non-emergency line). They will assist with
replacing batteries in smoke detectors located on vaulted ceilings.
If replacing the battery does not make the smoke detector stop chirping, it needs
to be replaced. You can either replace the smoke detector yourself (and submit
the receipt to us for reimbursement), or you can submit a maintenance request
via the portal and we will replace it.
Carbon monoxide detector
If your carbon monoxide detector is going off, contact the fire department. They
will come out and test to determine whether there is actually carbon monoxide
present. If everything tests fine, your carbon monoxide detector has failed and
needs to be replaced.
If your detector has failed, you have the option to replace it yourself and submit
the receipt for reimbursement, or you can submit a maintenance request and we
will replace it for you.
Your garbage disposal likely needs to be reset. Visit this link for the steps to
The most effective method we have found to battle small black ants is to use
Terro. It is available at Home Depot/Lowes and Amazon. It is essentially Borax
in a sugary liquid. You set out the Terro stations near where they are trailing and
the ants eventually swarm it and take the liquid back to the nest so they all die. It
can be unsettling to watch the ants swarm the Terro but that is exactly what you
want to see.
It is possible for the ants to come back several times, either from babies that
hatched after the others died, or another colony moving in. We have
experienced times where one treatment did the trick, and other times where there
were three subsequent treatments needed before they stopped coming back.
Using Terro rather than spraying allows you to target specific areas as well as
limiting pet/child exposure to chemicals. Also, the method of having the ants
take the poison back to the nest is by far the most effective method we have
found to treat existing ant invasions at rental properties, our office, and our
If you see large ants or ants with wings (usually on the outside of the building),
file a maintenance request. It is best that carpenter ants/termites be dealt with
before they can cause damage to the structure.
Maintenance Highlight: Plug In Receptacles
There are two possibilities:
1. It is possible you overloaded the circuit and a breaker tripped. Find your breaker panel and determine whether one of the breakers is in the neutral or off position. If you find one that has been tripped, turn it all the way off, then on again.
2. You may have locally tripped a GFCI. A GFCI is a receptacle in the circuit (usually in kitchen or bathroom circuits) that works like a mini breaker. Locate the GFCI(s) in the circuit and press the reset button.